Terms and Conditions
By registering and accepting HAMIDI UK Ltd Terms and Conditions you confirm that you are at least 16 years of age and all information and details provided are your correct, current and complete details. You agree that you will not use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party. If we suspect fraudulent account activity or behaviour, we reserve the right to suspend, restrict or terminate your access to the Website at any time without notice.
If you wish to contact us please either email support@hamidi.co.uk or call us on (+44) 02476 632520. Our core Customer Services Team are available Monday to Friday 9am to 5pm and Saturday 10am to 5pm GMT (except English Bank Holidays.) Whilst every effort is made to deal with all enquiries within 24 hours during the working week, we do operate an email system so all email will be dealt with in the order received.
Any complaints should be made in writing either by post to: HAMIDI UK, 12 Corporation Street, Coventry United Kingdom CV1 1GF or by email to support@hamidi.co.uk. Where possible we try to acknowledge complaints immediately, but all complaints will be acknowledged within 7 working days. The customer will be informed of all progress.
Company Information
This website is operated by HAMIDI UK Limited, we are registered in England and Wales under company number 11172742 with our registered office listed as 12 Corporation Street, Coventry CV1 1GF.
Offers and Promotions
Only one promotional code can be used per order and any promotions or offers cannot be added after the order has been placed. Please see individual offers for further details. Please note that not some promotions are country specific and not available in all territories.
Free Gifts
Free gifts are only available during specific promotional periods, whilst stocks last. Cannot be redeemed for a cash alternative and no free gift is exchangeable or refundable. Unless stated customers cannot choose the gift they will receive. All free gifts are subject to availability and non-transferable. Free gift will be dispatched with the relevant items from your qualifying order. By taking advantage of this offer you are accepting the above terms and conditions.
ORDERS, PAYMENT & DELIVERY
For full delivery details please visit our Delivery Information Page.
For our full Returns Policy please visit our Returns Policy Page.
HAMIDI UK only sells 100% genuine products. We do not sell any fakes or copies.
During Stock Take there may be a slight delay in order processing but orders will still be delivered within advertised delivery times.
Images are for illustration purposes only and may differ from the actual product received. Colours on some items, in particular (but not limited to), cosmetic items, may vary due to limitations within the photographic process and screen variations.
All stock and prices are subject to availability, items added to the basket may change as you proceed to checkout so please recheck your order before submitting payment.
Please note that some of the manufacturers are actively trying to cut down on plastic products and are no longer using the cellophane wrapping or plastic wrapping on goods. This is to make goods more environmentally friendly and therefore not all our goods will arrive cellophane wrapped.
All prices listed in GBP(£) include VAT.
HAMIDI UK does not operate a price-matching policy.
The price of a product shall be as stated on the website at the time you place your order except in the case of obvious error. If we discover an error in the price of a product you have ordered, we will not be liable to supply that item to you at the stated price. In this event we will either contact you to confirm your order at the correct price, or cancel your order and ensure all funds are returned.
We accept payment by credit/debit cards: Visa Debit, Visa, Mastercard, Delta, Paypal, Apple Pay and Google Pay. HAMIDI UK will not be liable for charges or payment processing fees, should they apply, associated to your chosen method of payment.
We also accept orders by telephone via our customer service team.
Please Notify HAMIDI UK by email or phone if you do not receive your order after 7 days within the UK. HAMIDI UK will complete an investigation with the relevant courier to trace your order, this may require additional information which Customer Services will request. If we are unable to trace your order we may offer a replacement, or Store Credit if a replacement is not suitable or available. No compensation will be granted in the rare event of a non-delivery.
Orders may be subject to extra security checks at our discretion. This may include confirmation of Credit/Debit card details, PayPal details, or full address details. HAMIDI UK reserves the right to request payment by an alternative method or cancel any orders if this information cannot be supplied.
In some circumstances, initial postage prices quoted at the time of ordering may not be sufficient to cover actual postage costs. Should this be the case, HAMIDI UK reserves the right to request payment of the price difference in the postage costs prior to fulfilling and dispatching the order.
HAMIDI UK reserves the right to cancel or refuse orders at any time, restrict quantities of certain items, or deliver certain orders to the Billing Address only at the discretion of our management.
HAMIDI UK reserves the right to withdraw, restrict use of promotional codes, and restrict use of promotional codes in conjunction with one another.
Once an order has been placed, HAMIDI UK are not able to guarantee that changes to an order can be made prior to the order being dispatched.
If HAMIDI UK is unable to fulfill part or all of your order due to stock becoming unavailable we will refund your payment for items we are unable to supply. HAMIDI UK will not be obliged to offer any additional compensation in any form for disappointment suffered.
Due to restrictions shipping certain products to destinations off the mainland United Kingdom, additional postage costs may be incurred due to the number of products that can be sent per order. Should this be the case, HAMIDI UK will contact you to advise prior to the dispatch of the order.
Refunds will be processed via the original payment method, unless otherwise agreed by management.
SECURITY
HAMIDI UK website is secured by secure sockets layer (SSL), ensuring all user information is encrypted before being sent across the internet. All card payments are processed using Opayo (formally, Sage Pay) secure electronic payment solutions. In accordance with GDPR we may pass your personal data to third parties who are authorised data processors or service providers (i.e. Opayo, Royal mail). Data processors or service providers will not share your personal information with any other organisation without our approval. They will also hold the data securely and retain it for the period we instruct.